We are committed to delivering your order in a timely and reliable manner. Please review our shipping policy below for detailed information about order processing and delivery within the United States.

Free Shipping

All orders shipped within the United States are eligible for free shipping.
Shipping costs are automatically calculated at $0 at checkout for all U.S. addresses.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed.

  • Orders are not shipped or delivered on weekends or U.S. public holidays.

  • During peak seasons or high order volumes, processing times may be extended slightly. In such cases, we will notify you by email.

Shipping Method & Time

We currently ship only within the United States using USPS Priority Mail.

  • Estimated delivery time: 3–7 business days from the date of shipment.

  • All packages are sent as a “Novacartor Home Decor Package” to ensure secure and safe delivery.

Please note: Delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen factors.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use this tracking number to monitor your shipment status online at any time.

Shipping Address

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.
If you need to update your shipping address, please contact our support team as soon as possible after placing your order.

Default warehouse / shipping address:
6025 Short Cake Ln, Joshua, TX 76058, United States

Handling Fragile Items

All products, including glass, wood, and other delicate home decor items, are carefully packaged to prevent damage during transit.
We recommend handling your package with care upon arrival.

Delays and Exceptions

While we do our best to ensure timely delivery, we are not responsible for delays caused by:

  • Carrier issues (USPS Priority Mail)

  • Weather conditions

  • Incorrect address information

If your order is delayed beyond the expected delivery time, please contact our support team and we will assist you promptly.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date).

We will work with USPS to resolve the issue as quickly as possible.

Contact Information

For any questions regarding shipping or your order, please contact us:

📧 Email: [email protected]
Customer service hours: Monday – Friday, 9:00 AM – 6:00 PM (Central Time)