1. How long does shipping take?

Orders are processed within 1–3 business days after payment is confirmed.

Once shipped, delivery within the United States typically takes 3–7 business days via USPS Priority Mail.

Orders are not shipped or delivered on weekends or U.S. public holidays.

You will receive a tracking number once your order has been shipped.

 

2. How can I track my order?

After your order ships, we will send a confirmation email with a USPS tracking number.

You can track your package at any time through the USPS website using this tracking number.

 

3. What is your return policy?

We accept returns within 30 days of delivery for eligible items that are unused and in original condition.

Please contact our support team before returning any item so we can provide return instructions.

For full details, please review our Returns & Refund Policy.

 

4. What should I do if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.

Please include your order number and clear photos of the issue.
Our support team will assist you with a replacement or refund.

 

5. Do you ship internationally?

No. At this time, Novacartor ships only within the United States.

 

6. Is shipping free within the United States?

Yes. We offer free standard shipping on all U.S. orders.

All orders are shipped via USPS Priority Mail at no additional cost.

7. How are packages shipped?

All orders are shipped as a “Novacartor Home Decor Package” to ensure safe and secure delivery of home decor items, including wood and glass products.

8. How can I contact customer support?

📧 [email protected]
Or visit our Contact Us page to send us a message.
Our support team is happy to help.